Stella Palace Aqua Park Resort

The staff is very friendly and really helpful You always get a service with a smile. Food quality is good, and there is a lot of choice. There a re a lot of things to do and there is something for everyone from small children, to teenagers to adults.

It is by far the best resort I have ever visited. The employees are providing a fantastic service from the cleaning staff that keeps the resort spotless, to the lifeguards that keep the water park safe for all the customers and the front desk staff delivered great service throughout our stay The Stella resort’s Facilities are exceptional. And It’s location is great (by the beach and about 25 min from the airport). The water park is very fun, there are slides for all age groups and enough to keep the family entertained several days. Last but not least, the food provided is very good. The staff offers new options on a daily basis from grilled fresh fish to traditional Cretan dishes. We always found something great to eat and never felt bored. And we had a wonderful time at their new restaurant the Almyra (à la carte) with a great service and great selection of wines. All in all, our family had a fantastic vacation at the Stella Palace.

The water park was fantastic. Staffs there taking good charge. So many entertainments.

The staff are so lovely and helpful, they couldn't do enough for you. The water park was amazing but we only used it once due to a change in the weather. Room size and facilities were good (the shower was amazing), we had a family suite with a balcony overlooking the private sharing pool (which we could use) but next time we would go for a family suite with direct access to this pool. The mini bar was stocked daily with soft drinks, water and a couple of beers which was a nice surprise! Hotel is nice and clean and the food was great, especially in the Asian and Mexican restaurant. We didn't get to book into the Greek restaurant which was a shame. You can book into each restaurant using their app but I would do this as soon as you arrive as they get booked up quickly. Just look out for the switches next to the front door as two are for housekeeping so if you press the 'do not disturb' by mistake instead of the the light switch, you won't get your room cleaned or fresh towels. Easily sorted out with a call to reception though if you do. If you're booking your own transfer to and from the airport, use Heraklion Taxis which you can book on their website. It cost €45 each way (less in a car but there were 5 of us) in a Mercedes Vito mini van. Very reliable and friendly service. Taxis booked from the hotel are €20 more.

Well organized. Everything is managed well. Not crowded. Food was also nice. People in hotel was amazing. The best part was waterpark. It was huge and all generations can be satisfied. We, our family, were also pleased.